Process Improvement


Process Improvement (PI) is defined as "the systematic examination and improvement of processes". It involves the business practice of identifying, analyzing and improving existing business processes to optimize performance, meet best practice standards or simply improve quality and the user experience for customers and end-users.

In 2016, Facilities Management embarked on its first lean six sigma event, 5S.  In the spring of 2020, Facilities Management launched the creation of a Process Improvement team to assist with organizational restructure efforts. Facilities Finance, Quality and Business Operations has Lean Six Sigma certified staff members with a variety of belt levels to include black, green, yellow, white and orange.  To date, efforts have focused on current and future state mapping, business process metric analysis, value stream mapping, and standard operating procedure development.

The objectives for Facilities Management are:

  • Effectiveness - Does the process produce the desired results and meet the department’s/customer's needs?
  • Efficiency - Does the process minimize the use of resources and eliminate waste?
  • Adaptability - Is the process flexible in the face of changing needs and times?
  • Alignment - Does the process align with the university’s strategic plan?

Departmental Information

Sherry Ceallaigh, Director of Special Finance and Process Improvement
Six Sigma Black Belt Certified