Facilities Finance, Quality and Business Operations

We manage all issues relating to FM’s budget, finance, analytics, procurement, quality assurance, fleet management, cleaning, recycling and communications (in partnership with the Division of Business Affairs.)

Office Areas
Budget and Finance
Business Analytics
Process Improvement
Business Operations​ & Quality Assurance
– FM 311 Customer Service​
– Fleet Management and Service Center
– Material Acquisition and Logistics (M.A.L.)
– Building Environmental Services
– Recycling
– Quality Assurance and Customer Relations
Service Rates

Meet our team:

Heather Barnhardt, 6σ
Cost Accountant
Finance & Business Operations
704-687-0989
Facilities Management
William Boynton, 6Σ
Assistant Manager – Materials Acquisition and Logistics (M.A.L.)
Finance & Business Operations
704-687-8808
Facilities Management
Beth Brown
Workforce Data Analyst
Finance & Business Operations
704-687-0554
Facilities Management
Revonda Carter
Motor Fleet Administrator
Finance & Business Operations
704-687-7927
Facilities Management
Marc Casanova, 6Σ
Assistant Director – Fleet Management, Warehouse and Logistics (Fleet & M.A.L.)
Finance & Business Operations
704-687-5401
Facilities Management
Sherry Ceallaigh, M.P.M., P.M.P., I.M.P., 6σ
Director – Analytics & Process Optimization
Finance & Business Operations
704-687-0516
Facilities Management
Pamela Erickson
Program Development & Education Manager
Finance & Business Operations
704-687-0603
Facilities Management
Solomon T. Franklin, M.A., 6σ
Chief Experience Officer (CXO) & Director, Business Operations and Quality
Finance & Business Operations
704-687-5402
Facilities Management
Kelly Freshcorn
Universal Waste & Recycling Operations Manager
Finance & Business Operations
704-687-0607
Facilities Management
Tracey Gibson
Financial Analyst
Finance & Business Operations
704-687-0543
Facilities Management
Helen Giroux
Project Procurement Specialist
Finance & Business Operations
704-687-0536
Facilities Management
Julie Griffin
FM 311 Supervisor
Finance & Business Operations
704-687-1311
Facilities Management
Katherine Humphries
Building Environmental Services Manager
Finance & Business Operations
704-496-3005
Facilities Management
Jennifer “Jen” Jeter, BA, NCCM
FM Contract Manager
Finance & Business Operations
704-687-0628
Facilities Management
Jonathan Johnson
Fleet Parts & Customer Service Associate
Finance & Business Operations
704-687-0599
Facilities Managemet
Gabrielle Jones, 6Σ
Construction Finance Specialist
Finance & Business Operations
704-687-6165
Facilities Management
Yolanda Lewis, M.S., 6Σ
Director of Fiscal Operations
Finance & Business Operations
704-687-8588
Facilities Management
Jennifer Nicholson
Cost Accounting Supervisor & Facilities Management Kronos Timekeeper
Finance & Business Operations
704-687-0376
Facilities Management
Noella Paquette, 6Σ
Project Billing Specialist
Finance & Business Operations
704-687-0547
Facilities Management
Sonia Perez
Cost Accountant
Finance & Business Operations
704-687-0548
Facilities Management
Haydee Puell, AAS, 6σ
Admin Support Specialist to the Senior Director of Facilities Finance, Quality, and Business Operations
Finance & Business Operations
704-687-4576
Facilities Management
Joe Scollo
Building Environmental Services Manager
Finance & Business Operations
704-687-0600
Facilities Management
Chad Smith
Training Coordinator
Finance & Business Operations
704-687-8396
Facilities Management
Kenyel Spaulding, CEFP, 6Σ
Interim Associate Director of BES&R, Assistant Director of Quality Assurance & Customer Relations
Finance & Business Operations
704-687-0605
Facilities Management
James Walsh
Business Reporting Analyst
Finance & Business Operations
704-687-0287
Facilities Management
Melanie Witherspoon, M.P.A., I.M.P., 6σ
Senior Director of Facilities Finance, Quality, and Business Operations
Finance & Business Operations
704-687-0549
Facilities Management