Mission, Vision and More


To provide world-class facilities service by delivering predictable and reliable experiences for the entire University of North Carolina at Charlotte community.


To be known as the best provider of exceptional facilities services in all areas of responsibility while continuously improving and responding to the ever-changing needs of UNC Charlotte.

Customer Service Revolution (CSR) Vision Statement

Deliver world-class service our customers can trust.

We SHARE Facilities Management Values

Safety, Honesty and Integrity, Accountability, Respect for Others, and Excellence

Key Business Drivers

Customer Service
Continuous Improvement

Code of Conduct

This code of conduct sets standards of behavior expected of all Facilities Management employees.

Facilities Acronyms

A listing of commonly used acronyms throughout the department.